Terms & Conditions

We aim to act in a professional manner and provide a courteous, sensitive, and dignified service to you.

1. Estimates and Expenses

The estimate overleaf sets out the services we agree to supply. This estimate is an indication of the charges likely to be incurred based on the information and details we know at the date of the estimate.

While we make every effort to ensure the accuracy of the estimate, the charges are liable to alteration particularly where third parties change their rates or charges. We may not know the amount of third-party charges in advance of the funeral; however, we give the best estimate of such charges in the written estimate. The actual amount of the charges will be detailed and shown in the final account. If you amend your instructions, we will require your written confirmation of the charges. We may need to make an extra charge in accordance with the prices published in our current price list. We will add VAT to our charges, where applicable and at the rate applicable when we prepare the invoice.

2. Payment arrangements

The funeral account is due for payment within thirty days of the funeral taking place, unless otherwise agreed by us in writing. If you fail to pay us in full on the due date, we may charge you interest.

- At a rate of 4% above our banks base rate from time to time in force.

- Calculated (daily) from the date of the funeral until payment.

- Compounded on the first day of each month; and before and after any judgement (unless a court order otherwise).

We may recover (under clause 3) the cost of taking legal action to make you pay.

3. Deposits and Balance

A deposit of £1400 is required to secure a contract with us to be paid before the commencement of the funeral, unless otherwise specified at the time of the arrangement. As above (2) the balance of the funeral must be made within 30 days from the date of the funeral.

4. Indemnity

You are to indemnify us in full and hold us harmless from all expenses and liabilities we may incur (directly or indirectly including legal costs on a full indemnity basis) following any breach by you of any of your obligations under these terms. This means that you are liable to us for losses we incur because you do not comply with these terms. For example, we will charge you an administration fee where we receive a cheque from you which is subsequently not honoured or if we write to remind you that an account is overdue. If we instruct debt collection agents, we may also recover from you the fees we incur. Further details regarding these fees are available on request. We may claim those losses from you at any time and, if we must take legal action, we will ask the court to make you pay our legal costs.

5. Data Protection

We respect the confidential nature of the information given to us and, where you provide us with personal data, we will ensure that the data will be held securely, in confidence and processed for the purpose of carrying out our services. To provide our services, we need to pass such data to third parties and those third parties, who are performing some of the services for you, may contact you directly.

6. Cooling off period

The cancellation of consumer contracts made in the consumers home or place of work etc regulations 2008 may give you the right to terminate this agreement in the cooling off period of 14 days. If you wish the performance of the agreement to which this right applies to commence before the end of the cooling off period, you must sign the authority on an additional form, date, and sign. If you exercise the right to cancel this contract during the cooling off period, you will be required to pay a reasonable amount for the goods and services already supplied.

7. Termination

This agreement may also be terminated before the service are delivered; (1) by us if you fail to honour your obligation under these terms and (2) by you communicating to us in writing terminating your instructions.

8. Ashes

Ashes will remain at the Chapel of Rest for a period of no longer than 6 months, unless otherwise instructed by you to safeguard the ashes for an agreed extended time. Contact will be made via telephone and letter following the expiration of 6 months to discuss collection of ashes. We reserve the right to proceed to scatter the ashes at the crematorium whereby the cremation took place, unless we receive instruction to discuss the collection of the ashes from our premises within 28 days of the date of the letter sent.

15 Kilvington Avenue, Sheffield, S13 8AD